Welcome to Hidden Sri Lanka. Our website helps travellers discover destinations, wildlife, local food, things to do, tours and experiences across Sri Lanka. By using this website, you agree to use it responsibly and in line with these Terms & Conditions.
01About Hidden Sri Lanka
Hidden Sri Lanka is a travel discovery platform providing destination information, travel guides, curated journeys and experience enquiries. Tours and experiences featured through our platform are delivered by our trusted local partner, Fly Catcher Trails. The availability, inclusions, final prices and conditions of individual travel services should be confirmed before making any booking commitment.
02Website information
We aim to keep our guides, descriptions, photographs, prices and travel information useful and accurate. However, travel details can change, including opening hours, transportation, entry fees, weather conditions, service availability and local rules. Content is provided for general travel planning and should be independently verified where a decision depends on current information.
03Tours, experiences and enquiries
Submitting an enquiry through the website, WhatsApp, email or another contact method does not by itself confirm a reservation. A booking is confirmed only when the relevant provider expressly confirms it and communicates the applicable conditions. Information on a tour or experience page may be indicative and can vary with travel dates, group size, availability and the agreed itinerary.
04Pricing, payments, cancellations and refunds
Any quotation, payment terms, deposits, cancellation policies, amendment fees or refunds for a tour or experience will be confirmed by the provider before you agree to book or pay. If separate written booking terms are supplied for a specific service, those terms govern that booking to the extent applicable. A price shown on this website is not a guarantee of availability or a completed purchase.
05Travel responsibilities
Travellers should check their own travel documents, visa and entry requirements, insurance, fitness for planned activities and relevant health or safety guidance. Some activities involve risks related to weather, wildlife, terrain, transportation or other conditions. Please follow the instructions of qualified local guides and the service provider.
06Acceptable use of the website
You agree not to misuse the website, interfere with its operation or security, submit intentionally misleading enquiries, access systems unlawfully, or republish substantial portions of content without permission.
07Intellectual property
Unless otherwise stated, website copy, branding, layout and original visual material are owned by or licensed to Hidden Sri Lanka or their respective owners. Third-party trademarks, photographs and other material remain the property of their rights holders. Please ask for permission before copying material beyond uses allowed by applicable law. If you believe something on this website infringes your rights, see Copyright and image removal requests below.
08Copyright and image removal requests
We respect the rights of photographers, artists and other creators, and we take care with the images we publish. If you are the owner of an image or other material on this website, or act for the owner, and you believe it appears without permission or is used in a way that infringes your copyright, please tell us and we will review your request promptly. If your claim is valid, we will remove the material or credit it as you reasonably ask.
To help us act quickly, email hello@hiddensrilanka.com with:
- the web address (URL) of the page where the image or material appears;
- a description of the work you own, and evidence of your ownership where you can share it, such as the original file or a link to your own publication;
- your name and contact details; and
- a short statement that you are the owner or are authorised to act for the owner, and that the information you give is accurate.
We may ask for more information to confirm a request, and we may remove material while we review it. Please do not copy, download or reuse images from this website without permission from the rights holder.
09External websites and services
Our website links to third-party websites, maps, social platforms, messaging services such as WhatsApp, and travel providers. These services have their own terms and privacy practices, and we do not control their content or operation.
10Limitation and accuracy of information
We provide website content in good faith but cannot guarantee uninterrupted access or that every piece of travel information remains complete or current. Nothing in these terms excludes or restricts rights or responsibilities that cannot lawfully be excluded under applicable law.
11Changes to these terms
We may update these Terms & Conditions as the website and services evolve. The published version, with its last-updated date, applies to use of the website from that date, subject to applicable law and any separate confirmed booking agreement.
12Contact
For questions about the website or these terms, email us at hello@hiddensrilanka.com or use our contact page. To learn how we handle the information you share with us, read our Privacy Policy.